Privacy Policy

1. Introduction

Scalcdisla ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scalcdisla.com or use our tourism services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Travel preferences and booking details
• Payment information (processed securely by third parties)
• Emergency contact information
• Dietary restrictions and medical information relevant to tours
• Passport information when required for travel

2.2 Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and location data (with consent)

3. How We Use Your Information

We use your information for the following purposes:

• Processing and managing tour bookings
• Providing customer service and support
• Sending booking confirmations and travel updates
• Improving our services and website functionality
• Marketing communications (with your consent)
• Compliance with legal obligations
• Ensuring safety and security during tours

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist with tours, accommodations, and transportation
• Payment Processors: Secure third-party payment processing services
• Legal Authorities: When required by law or to protect our rights
• Emergency Situations: Medical professionals or authorities in case of emergencies
• Business Transfers: In case of merger, acquisition, or sale of our company

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backup and recovery procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and user experience

You can manage cookie preferences through our cookie consent tool or your browser settings.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for processing (where applicable)

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Booking information is typically retained for 7 years as required by Canadian tax and business laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Explicit consent when required

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email notification
• Updating the "Last Updated" date

Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).